We want you to be completely satisfied with your purchase, but we understand that returns and exchanges may be necessary. If you are not satisfied with your order for any reason, please contact us within 14 days of receiving it to initiate a return or exchange. Products must be unused, in their original packaging and in the same condition as when you received them. Shipping costs for returns and exchanges will be covered by us if the product is defective or if we made a mistake with your order. Otherwise, shipping costs will be the responsibility of the customer. Refunds will be issued upon receipt and inspection of the returned item. Please allow up to 14 business days for the refund to be processed.